Help
Passwords
Usernames
Account Registration
I forgot my password.
to request a link to access the site and reset your password.
How do I change my password?
When you are logged in to your myNGconnect User Management Console, click the "Change Password" link at the top right of your screen. Your School or District Administrator can also change your password on your behalf.
I've requested a password reminder, but I'm getting an error message that says my email address is invalid.
The email address you entered does not match an active account in myNGconnect. You might have registered under a different name, you might not have set up an account yet, or your account may have been inactivated.
Check with your School or District Administrator to make sure you've got the right email address, or
click here
to create a new account.
I've requested a password reminder, but I haven't received my email with the reset link.
Your email system may be blocking our message. You can ask your District IT Administrator to "whitelist the NGSP.com and Cengage.com domains." This will tell your email system that it's ok to accept emails from us. In the meantime, contact your School or District Administrator to change your password for you, or contact NGL Technical Support.
I'm clicking on the password reset link I received in my email, but it isn't working.
Each password reset link may only be used one time. If you have used the link in your email before, it will not work again.
to request a new password reset link, or contact your School or District Administrator to change your password for you.
When I enter my user credentials to log in, I'm receiving a message that says "invalid password".
This means that the password you have entered is incorrect for the username you entered. Remember that passwords are case-sensitive, and ensure that you are entering it exactly as you did when you set up your account. If you've forgotten your password,
to receive an emailed link to reset it. Your School or District Administrator can also change your password on your behalf.
I forgot my username.
In most cases, your username will be your school-issued email address. If this doesn't work, please contact your School or District Administrator for assistance, or contact NGL Technical Support.
When I enter my user credentials to log in, I'm receiving a message that says "invalid email address."
This means that you have entered an email address that does not correspond to an active account in myNGconnect. In most cases, your username will be your school-issued email address. Check to be sure that you are entering the correct email address in the correct format (i.e., teacher@district.edu). If you still need help, contact your School or District Administrator for assistance, or contact NGL Technical Support.
How do I obtain a Trial Account for myNGconnect?
Go to https://ngl.cengage.com/assets/html/forms/rra.html, the onscreen instructions will prompt you through the process and you will receive your login credentials within 24 hours.
How do I obtain login credentials for my students?
Student access to myNGconnect is determined by district purchases, and the student rostering process is initiated at the district level. Contact your School or District Administrator to see if student accounts are available to you and request that your students be set up in the system.
When I try to register for a new account, I'm getting an error message that says my email address already exists.
This means that a myNGconnect account already exists with the email address you entered.
This could be because you registered before, or because your district or school registered an account for you on your behalf.
to receive an emailed link to reset your password and access the site, or contact your School or District Administrator for assistance.
When I try to register a new account, the system won't accept my password choice.
This may mean that the password you selected does not meet our password requirements. myNGconnect passwords are case-sensitive and must be alpha-numeric and between 6 and 17 characters in length. Special characters may include "@", "$", "!", "?", "&", "^", "(", ")", "/", "~", "`", "_", "+", "=", "-", "[", "]", "{", "}", ":", "'", ",", "." and "|". Be sure that the password you are entering meets these requirements to proceed.
myNGconnect User Management Console
myNGconnect eAssessment
National Geographic Learning Technical Support
United States
Monday - Thursday: 8:00am - 9:00pm ET
Friday: 8:00am - 6:00pm ET
Submit an issue
Phone: 1-888-915-3276
Cengage Latin America
Monday - Thursday: 8:00 a 17:00 Mexico CST
Friday: 7:30 a 15:00 Mexico CST
Email: soporte.latam@cengage.com
Available phone numbers:
Argentina al 0800-444-CENGAGE(2364243)
Colombia al 01800-01-CENGAGE(2364243)
Mexico al 01800-CENGAGE(2364243)
Cengage Asia
Monday - Friday: 8:30 am - 5:30 pm (UTC+8:00)
Email: asia.techsupport@cengage.com
Available phone numbers:
South Asia: +65 6410 1206
North Asia: +8610 82862095 ext.2229